The ACE group of companies strongly believes in maintaining the privacy of information we collect about individuals. We want you to understand how and why we use and disclose the collected information. The following provides details of our practices and procedures for protecting the security of nonpublic personal information that we have collected about an individual. This privacy statement applies to policies underwritten by the members of the ACE USA group.
INFORMATION WE COLLECT
The information we collect will vary depending on the type of product or service the individual seeks or purchases, and may include:
- Information we receive from an individual, such as their name, address, age, phone number, social security number, assets, income, or beneficiaries;
- Information about the individual's transactions with us, with our affiliates, or with others, such as policy coverage, premium, payment history, motor vehicle records; and
- Information we receive from a consumer reporting agency, such as a credit history.
INFORMATION WE DISCLOSE
We do not disclose any personal information to anyone except as is necessary in order to provide our products or services to a person, or otherwise as we are required or permitted by law.
We may disclose any of the information that we collect to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.
THE RIGHT TO VERIFY THE ACCURACY OF INFORMATION WE COLLECT
Keeping information accurate and up to date is important to us. An individual may see and correct their personal information that we collect except for information relating to a claim or a criminal or civil proceeding.
CONFIDENTIALITY AND SECURITY
We restrict access to personal information to our employees, our affiliates' employees, or others who need to know that information to service the account or in the course of conducting our normal business operations. We maintain physical, electronic, and procedural safeguards to protect personal information.
CONTACTING US
If you have any questions about this privacy statement or would like to learn more about how we protect privacy, please write to us at ACE USA Customer Service Department, Two Liberty Place, TL35D, P.O. Box 41484, Philadelphia, PA 19101-1484. Please include the policy number on any correspondence with us.